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Privacy Policy

Overview of Data Protection
  1. General Information
This Privacy Policy provides an overview of how CH Logistics (Pty) Ltd (“we,” “our,” or “us”) collects, processes, and protects your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable privacy laws. The term “personal information” refers to any data that can be used to identify you personally, such as your name, contact details, or browsing behavior. Data Collection on This Website
  1. Who is the Responsible Party? The responsible party (also referred to as the “controller” under POPIA) is CH Logistics (Pty) Ltd. Our contact details are provided below in the “Information About the Responsible Party” section.
  2. How Do We Collect Your Data?
    • Direct Collection: Personal information is collected when you provide it to us, such as via contact forms, email inquiries, or account creation.
    • Automatically: Certain data is collected automatically when you visit our website (e.g., IP address, browser type, session duration, and navigation activity). This data is collected through cookies and similar technologies.
  3. What Are the Purposes We Use Your Data For? We process your personal information for the following purposes:
    • To provide a functional and error-free website.
    • To improve user experience and analyze browsing behavior.
    • To respond to inquiries, process orders, and deliver services.
    • To comply with legal obligations or protect our legitimate business interests.
  4. Your Rights Under POPIA, you have the right to:
    • Access the personal information we hold about you.
    • Request correction or deletion of your personal information.
    • Object to the processing of your personal information under certain circumstances.
    • Withdraw consent where processing is based on your consent.
    • Lodge a complaint with the Information Regulator (contact details below).
Please contact us at info@chlogistics.co.za if you wish to exercise any of your rights.
  1. Information About the Responsible Party
The responsible party (“controller”) for data processing on this website is: CH Logistics (Pty) Ltd Neighbourgood Workclub, 27 Somerset Rd, De Waterkant, Cape Town, 8001 South Africa Contact Information: Email: info@chlogistics.co.za Phone: +27 (0) 21 446 2700
  1. Legal Basis for Processing Personal Information
We process your personal information in accordance with POPIA on the following legal grounds:
  • Consent: Where you have explicitly agreed to the processing of your personal information.
  • Contractual Necessity: Where processing is necessary for the performance of a contract or pre-contractual steps.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interest: Where processing is required for our business operations, provided it does not infringe on your rights.
  1. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once the retention period expires, we will securely delete or anonymize your personal information.
  1. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and analyze user activity. Types of Cookies We Use:
  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: Used to analyze user behavior and improve our website.
You can configure your browser to reject cookies or notify you when cookies are being used. For more details, please review our Cookie Policy.
  1. Hosting Information
We host the content of our website with the following provider: DomainFactory DomainFactory GmbH c/o WeWork, Neuturmstraße 5 80331 München, Germany Whenever you visit our website, DomainFactory records various log files, including your IP address. For details, please refer to the Privacy Policy of DomainFactory: https://www.df.eu/de/datenschutz/. We utilize DomainFactory based on our legitimate interest in ensuring the reliable operation of our website. A data processing agreement (DPA) has been concluded with DomainFactory to ensure compliance with applicable data protection laws.
  1. Plug-ins and Tools
YouTube with Extended Data Protection Mode … *(bestehender YouTube-Text bleibt unverändert)* … Google Analytics … *(bestehender Google Analytics-Text bleibt unverändert)* … Google Maps … *(bestehender Google Maps-Text bleibt unverändert)* … Google Tag Manager This website uses the Google Tag Manager, a service provided by Google Ireland Limited. The Google Tag Manager is a tag management system that allows us to integrate and manage website tags via a user interface. The tool itself (which implements the tags) is a cookie-less domain and does not collect personal data. The Google Tag Manager triggers other tags, which may collect data. However, Google Tag Manager does not access this data. Legal Basis:
  • The use of Google Tag Manager is based on our legitimate interest in enabling a simplified and efficient tag management system (Art. 6 (1) (f) GDPR).
For more information about the Google Tag Manager, please refer to: https://support.google.com/tagmanager/answer/9323295 Real Cookie Banner To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/. Legal Basis:
  • The legal basis for the processing of personal data in this context are Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR.
  • Our legitimate interest is the management of the cookies and similar technologies used and the related consents.
The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.
  1. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:
  • SSL encryption for data transmission.
  • Secure servers and regular security audits.
  1. Complaints
If you believe your personal information has been mishandled, you may lodge a complaint with the Information Regulator (South Africa): Information Regulator (South Africa) 33 Hoofd Street Forum III, 3rd Floor Braampark, Johannesburg, 2001 Email: complaints.IR@justice.gov.za Website: https://inforegulator.org.za
  1. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy as necessary. The most current version will always be available on our website.
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