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Key Performance Indicators (KPIs) are measurable values used to evaluate the effectiveness and efficiency of logistics operations. CH Logistics uses KPIs such as on-time delivery rate, temperature compliance during transit, loss and damage rates, and customer satisfaction scores to continuously improve service quality. Tracking KPIs enables both exporters and importers to identify trends, address bottlenecks, and make data-driven decisions that enhance supply chain performance and competitiveness.
